Royal Electronics (including its subsidiaries and associate companies) recognizes that privacy is important.
We are committed to maintaining the privacy and security of the users of our website. This Privacy statement applies to all our services, products and our website. It outlines our practices and commitments to the users of our website in this regard.
The information we obtain.
We collect and process your personal information mainly to provide you with access to our services, products and also to help us improve our offerings to you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose. We collect information directly from you where you provide us with your personal details, for example when you create an account, request for our service, participate in research or campaigns or otherwise interact with us. We may ask for information such as your name, email address, phone number, street address, user names and passwords, feedback, information relating to your devices, age, gender, language or other information. We also maintain records of your consents, preferences and settings relating to, for example, location, data, marketing and sharing of personal data.
Where possible, we will inform you what information you are required to provide to us and what information is optional. We may also collect information about you from publicly and commercially available sources or other sources as prescribed by applicable laws. With your consent, we may also supplement the information that you provide to us with information we receive from other companies which form part of the Royal Electronics Group in order to offer you a more consistent and personalized experience in your interactions with us. Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use the information we obtain?
We may use your personal information only for the purposes for which it was collected or agreed with you, for example:
To provide our products or services to you, carry out the transaction you requested and to maintain our relationship with you.
Your information may be used to improve the quality of our products and services, for example to inform you that our services have changed or to send critical alerts and other such notices relating to our products/services.
We may use your information to register you or your device for a service, confirm and verify your identity or to verify that you are an authorized user for security purposes or for general administrative purposes.
To identify and inform you about other products and services which might be of interest to you and also conduct market or customer satisfaction research/statistical analysis.
In connection with legal proceedings. We will also use your personal information to comply with legal and regulatory requirements or industry codes which apply to us, or when it is otherwise allowed by law (for example to protect our interests).
Do we share/disclose your Personal Data?
We do not sell, charge a fee or otherwise disclose your personal data to third parties unless otherwise stated below.
Disclosure within Royal Electronics group: We may disclose your personal data as necessary within our group in connection with how we use your personal data.
Disclosure to third parties: We retain suppliers and service providers to manage or support our business operations, provide professional services and also assist with marketing and sales communication initiatives. Those third parties may receive and process your personal data under appropriate instructions, as necessary to support and facilitate how we use your personal data. Suppliers and service providers are required by contract to keep confidential and secure the information they process on our behalf and may not use it for any purpose other than to carry out the services they are performing for us.
Where we engage with our partners, resellers and/or distributors as part of our business operations, we may disclose your personal data to them in order to facilitate sales and delivery of our products and services. Partners, resellers and/or distributors are required by contract to keep confidential and secure the information received from us and may use it only for the said purposes, unless otherwise authorised by you or applicable laws and regulations.
Security of Personal Data
We take appropriate measures to ensure that your personal data is only processed for the minimum period necessary in line with the purposes set out in this Policy or as required under applicable laws. Once your personal data is no longer required, we will erase it in a safe and secure manner.
International transfer of Personal Data
Our products and services may be provided using resources and servers located in various countries around the world. Therefore, your personal data may be transferred across international borders outside the country where you use our services, including countries that do not have laws providing specific protection for personal data or that have different legal rules on data protection. In such cases we will use measures to provide adequate protection for your personal data in accordance with the applicable laws.
By submitting your personal data, you would be deemed to have consented to this transfer, storing or processing of your information in this regard.
Cookies and other Automatic Data Collection Technologies.
Cookies help to identify a user and possibly prepare customized web page or save site login information for the user.
Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device, e.g. your computer, smartphone or table.
We sometimes use techniques similar to cookies such as tracking pixels, Java scripts, tags and web beacons. These cookies and similar techniques are sometimes necessary to remember your account settings, language and country. It also enables us to measure and evaluate your conduct on our site and for showing you personalized advertisements/offer on our site or on third party sites.
Where required, your consent would be demanded before you access our site. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent a user from making use of certain features of our site. Always make use of the ‘’help’’ menu of your browser to change your cookie preferences.
How long can we keep your information?
Unless indicated otherwise at the time of the collection of your personal data, we will erase your personal data if retention of your personal data is no longer necessary for the purposes for which they were collected or otherwise processed or to comply with legal obligations.
Third-Party related links
This site may contain links to other sites owned by third parties whose privacy policies differ from our policy. These third parties may obtain your personal information about your activities online when you visit our sites. Kindly note that we will not be responsible for any third-party data collection and as such you are advised to review the privacy policies applicable to those third-party websites and services you use. We disclaim all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any third-party website.
Links on Social Media
You may choose to share information on our site through any of the social media platforms. This means that the information you share, with name and preferences, shall be visible to visitors of your personal pages. Please note that we will not be responsible for this third-party data collection and as such you are advised to review the privacy policies applicable to those third-party websites and services you use.
Please note that if you do not accept the changes made, you may not be able to use certain features on our site.
Your rights to access, objection and withdrawal of consent.
You have a right to enquire about how we manage personal information about you and where necessary request us to review, correct, update, suppress or restrict the use of your personal data or request that your personal data be destroyed from our database.
You have a right to withdraw your consent to our use of your personal data or object to our use of your personal data for direct marketing purposes or for our legitimate business interests.
Kindly note that even if you opt-out from marketing and other communications from us, critical alerts may still be sent to you.
You have a right to make request to receive an electronic copy of your personal data for purposes of transmitting it to another company provided it is permitted by the applicable law.
In your request, please make clear what personal data you would like to have changed, suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your personal data. For your protection, we only implement requests with respect to the personal data associated with the particular email address that you use to send us your request. We may need to verify your identity before implementing your request. To do this, simply send in your request via the contact details stated below.
Please note that any such access request may be subject to a payment of a legally allowable fee.
How can you contact us?